Shopping for shoes should be simple, including returns! In this guide, we’ll explain DSW Return Policy and exchange policy so you can shop confidently.
Whether you’re a loyal DSW VIP or a first-time shopper, knowing the return rules will make it easy to handle any issues if your new shoes aren’t a perfect fit.
Key Points:
- DSW return policy gives you 90 days to return your shoes, and you can do it in any store or by mail – super easy and no stress!
- If you have your receipt, you’ll get your money back the same way you paid.
- Sending returns back by mail costs $8.50, but VIP members often get free shipping.
- Make sure your shoes are unworn and clean when you return them.
- DSW VIP members get the best deal – free return shipping and more time to return during holidays..
What Is DSW’s Basic Return Policy?
DSW has a great return policy, giving customers 90 days to return items after purchase. This applies to both in-store shopping and online orders from dsw.com. The process is simple and easy, so you can return or exchange your items without any stress.
This gives you plenty of time to try out your new shoes and decide if they’re right for you. Whether they don’t fit or just aren’t what you expected, DSW makes it easy to shop with confidence knowing returns are hassle-free.
How Can I Return Items to DSW?
You have two convenient options for returns at DSW. You can either return items in-store at any DSW location or process your return online. For in-store returns, simply bring your items along with the receipt to your nearest store.
For online returns, DSW provides a return shipping label, though standard return shipping costs of $8.50 may apply.
What Documentation Do I Need for Returns?
Here’s a detailed breakdown of accepted documentation and corresponding refund options:
| DocumentationType | Refund Type | Processing Time | Special Notes |
| Original Receipt | Full refund to the original payment | Immediate (in-store) / 7-10 days (credit card) | Most flexible option |
| Digital Receipt/Order Number | Full refund to the original payment | 7-10 business days | For online purchases |
| Gift Receipt | Store credit/gift card | Immediate | At the current selling price |
| No Receipt | Store credit only | Immediate | At the lowest selling price within 60 days |
| VIP Account History | Full refund to the original payment | 7-10 business days |
Are There Any Special Perks for DSW VIP Members?
Yes! DSW VIP members, especially those at the gold or elite level, get some great perks when it comes to returns. They often enjoy free return shipping, so sending items back is easy and doesn’t cost extra.
They also get extended return windows, giving them even more time to decide if their purchase is right. These benefits make shopping and returning at DSW super convenient for VIP members. It’s a nice way to reward loyal customers and make their experience even better!
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What Items Cannot Be Returned to DSW?
DSW does not accept returns for items marked as final sales, so these cannot be returned or exchanged. Also, items that have been worn, damaged, or don’t have their original packaging may not be eligible for a return. To process a return, the item must be in good condition.
DSW has the right to refuse returns if the items don’t meet their return rules, so it’s always a good idea to check the condition before returning.
How Are Refunds Processed at DSW?
When you return an item, refunds are typically issued to the original form of payment. For credit card purchases, expect the refund to process within 7-10 business days. Returns with a gift receipt may result in a DSW gift card at the current selling price.
| Payment Method | Refund Method | Processing Time |
| Credit Card | Original Card | 7-10 days |
| Cash | Cash/Check | Immediate |
| Gift Card | Store Credit | Immediate |
Is it possible to exchange an item rather than return it?
It is possible to exchange things at DSW both online and in-store. You can simply exchange your shoes if they don’t fit or if you’d like a new color or size. The procedure is easy and functions similarly to a return.
You can choose a different pair immediately rather than requesting an exchange. If you require a little change, such as a larger size or a different shade, this can be useful. Getting the correct shoes is made easy and enjoyable by DSW.
What about online purchase returns?
You have the option to return items you purchase at DSW.com in-person or via mail. Simply bring the item and the bill of sale to the store to make a free and simple in-store return.
You will want a return shipping label if you decide to return the item by mail.Whether you are a VIP member, who frequently receives free return shipping, there may be a modest price for mailing the return. Whether you prefer to exchange items by mail or in-store, DSW makes it easy to do so.
What’s the DSW Return Policy for Online Orders?
Returning items from DSW.com is very easy. Here’s how you can do it:
Start Your Return Online
Log in to your DSW account, find your order, and click “Start Return.” Follow the simple steps to choose the items you want to return and the reason for returning them.
Package Your Items
Put the shoes you are returning in their original box. Make sure they are unworn and include all tags and any packaging that comes with them.
Ship Your Return
Take your package to a UPS location. Keep your tracking number safe until your return is completed.
Track Your Refund
Once DSW receives your package, they will process the return within 7–10 business days. The refund will be sent back to the payment method you used.
How Does DSW Handle Gift Returns?
If you got a gift from DSW, you can return it even if you didn’t buy it yourself. If you have a gift receipt, you’ll get store credit for the item’s current price. This credit can be used to shop for something else at DSW.
If you don’t have a gift receipt, you may still be able to return the item, but it will follow DSW’s paperless return policy. This means the return will depend on how they can track the purchase.
What Are DSW Return Policy for holidays?
During the holiday season, DSW gives extra time for returns to make things easier for gift shopping. They often extend their return window so you have more time to return or exchange items bought as gifts.
This is helpful for people who might need to make changes after the holidays. Whether it’s the wrong size, style, or something else, DSW’s extended return policy makes it simple and stress-free to handle holiday returns.
Is There a Fee for Returns at DSW?
If you return items in-store, it’s completely free. For online returns, there is usually an $8.50 shipping fee. However, if you are a DSW VIP member, you can enjoy free return shipping. Sometimes, DSW also offers special promotions where they waive the shipping fee for everyone.
This makes it easier and more affordable to return items, especially for VIP members or during special deals.
How Do I Find the Nearest DSW Store for Returns?
Finding your nearest DSW store is simple. Just go to dsw.com and use their store locator tool. Type in your zip code or city, and it will show the closest stores.
Returning items in-store is often the easiest option because you can get your refund right away and avoid paying for return shipping. It’s quick, hassle-free, and a great way to handle returns or exchanges.
What Condition Must Items Be In for Returns?
Items you want to return to DSW must be in their original condition. The shoes should be unworn, and all the tags should still be attached. Whenever possible, they should also be in their original box with any packaging they came with.
This helps DSW make sure they can offer high-quality products to other customers. By keeping the items in good condition, the return process is smooth and easy.
What Makes DSW Return Policy Different?
Let’s explore the unique features that set DSW’s return policy apart from other retailers in the footwear industry:
Extended Return Policy
Unlike typical 30-day policies, DSW offers a generous 90-day return window for most purchases, giving customers more time to decide.
Dual Return Options
Customers can choose between convenient in-store returns or easy online returns, regardless of where the purchase was made.
VIP Member Benefits
DSW VIP members enjoy exclusive perks like free return shipping and special extended return windows during holidays.
Paperless Returns
Even without a receipt, customers can still process returns using alternative proof of purchase or their VIP account history.
Flexible Exchange Process
Customers can easily exchange items for different sizes or styles either in-store or online with minimal hassle.
Conclusion: DSW Return Policy
DSW Return Policy; Returning items to Designer Shoe – whether they’re athletic shoes or your best athletic shoes – is as effortless as browsing their extensive collection. Even if you find shoes online that don’t quite fit your style, their generous 90-day return window gives you plenty of time to decide.
The process is smooth and hassle-free, even allowing returns without a receipt in most cases. Whether you’ve changed your mind about a trendy boot or need a different size in your running shoes, DSW makes sure your shopping experience stays comfortable from start to finish.
FAQs: DSW Return Policy
Can I return the shoes without a receipt?
Yes, but you may receive store credit at the current selling price.
How long do I have to return items?
90 days from the original purchase date.
Are online returns free?
Standard return shipping costs $8.50 but is free for certain VIP members.
Can I return worn shoes?
No, items must be unworn and in original condition.
How long do refunds take to process?
7-10 business days for credit card refunds, immediate for in-store returns.
